This Terms and Conditions of Use Agreement (hereafter referred to as “the/this Agreement”) outlines the terms governing your access to and use of this website and the information and other content available on or through this website. Please read this Agreement carefully before using this website. We reserve the right to correct and vary this Agreement at our sole discretion at any time. You agree that your continued use of this website after such changes take effect will be deemed to constitute your acceptance of our new Terms and Conditions of Use Agreement. You further agree that you are at least 18 years of age and are not otherwise prevented from entering into a binding legal agreement.
Trusfly is a for-profit medical tourism referral agency based in Turkey. The terms “us”, “we”, “our”, “the Company” and “Trusfly” refer to Trusfly. The terms “site” and “website” refer to www.trusfly.com. The terms “Client”, “You” and “Your” refer to you, the person accessing this website and accepting the Company’s terms and conditions.
By accessing this website you indicate that you have read, understood, and are bound by this Agreement, which you understand to be the legal equivalent of a written, signed contract between you and Trusfly and equally binding.
Trusfly is a medical tourism agency located in Turkey specializing in referrals for medical treatments, cosmetic surgery, cosmetic dentistry, and recuperation packages for international customers. As agents, Trusfly has researched and gathered publicly available information and supplies this information to you for your personal use to assist you in making a more informed decision about your medical procedures.
Trusfly is an agent. We are not medical professionals and do not attempt to provide professional medical advice about medical procedures and treatments. Through our medical tourism affiliates in Turkey and our in-depth research, we offer information about available medical treatments and procedures with recuperation packages. We facilitate and supply information about procedures and treatments for you to make an informed decision on your choice of procedure. We do not recommend any preferred or specific doctors for your required medical treatment. Rather, we will refer you to a partner medical facility for your procedure. The partner medical facility will allocate a doctor or other health professional to your case. In no case will the information contained on our website or provided by us to you constitute the formulation of a diagnosis or the prescription of a treatment. We encourage and advise you to discuss all medical issues and potential procedures with your medical doctor in your home country before making a final decision regarding medical treatment in Turkey.
You assume all responsibility for agreeing to the choice of doctor or other medical professional for your required procedure. We assume no responsibility or liability of any kind for medical advice and procedures provided or conducted by medical services or facilities that appear on our website. All medical services rendered are the responsibility of the medical service or facility that provides the services and are governed solely by the terms and conditions of the medical facilities you may enter.
Trusfly is not a travel agent. While we may provide some advice on travel logistics, you assume all responsibility in relation to travel arrangements.
Do not use this site in the event of a medical emergency. In an emergency, call your local emergency assistance number immediately.
This website is for informational purposes only. While we attempt to provide accurate information, your use of any information about medical, dental, cosmetic, non-invasive, or other procedures provided by our affiliates, whether verbally, electronically, or through our website, is solely at your own risk. Trusfly makes no representations regarding the completeness or accuracy of the information presented and assumes no liability or responsibility for any incorrect, incomplete, or outdated information that may be provided. All site visitors assume the inherent risks involved with any medical procedures.
To the fullest extent permissible under applicable law, we assume no responsibility nor provide any warranties, express or implied, concerning the operation, safety, condition, or service of any physician, healthcare provider, hospital, aircraft, vehicle, boat, other conveyance, inn, lodge, hotel, and/or products related to such entities or services that are used wholly or partially by, for, or on behalf of you. We are not accountable for the acts, errors, omissions, representations, warranties, breaches, or negligence of any such suppliers or for any personal injuries, death, property damage, or other damages or expenses resulting therefrom.
Trusfly outsources to third-party vendors for the provision of medical care, transfers, and hotel accommodations at the request of our clients. We recommend reviewing the terms & conditions of the third-party vendors before engaging in any activities or accepting any services.
Clients are aware that medical procedures can involve risks and potential dissatisfaction with the final result. In either case, Trusfly assumes no responsibility or liability for any treatment or other services rendered by the hospital or any doctor, or for any malpractice claims and other claims that may arise indirectly or directly from any such advice, treatment, or services.
Trusfly does not guarantee any surgical outcomes (including but not limited to results of weight loss surgery, dental work, cosmetic surgery, and other treatments). All patient reviews, testimonials, and pictures are of real clients who have availed our services or those of the medical providers on the Trusfly website. Medical results (weight loss, dental, cosmetic, hair transplant, and others) demonstrated in our testimonials are not typical of all individuals and may vary.
Success after bariatric surgery, as well as other treatments, is dependent on numerous factors, such as adherence to a nutrition regimen recommended by our team of experts. All video testimonials and before-and-after pictures (including those of weight loss after bariatric surgery) have been published with the due consent of our clients.
Other than as expressly provided in these Terms and Conditions, Trusfly does not make any promises or guarantees about the services rendered by us, and will not be held liable under any circumstances, whether directly or indirectly, for any damages resulting from the use of this site, any site materials, our services, or any services obtained on or through this site, or those of our affiliates.
By using this website, you agree that all damages, costs, and fees, including legal fees, fines, lost wages or profits, delays, and penalties that arise from any direct or indirect use of this website is solely your responsibility. By using our website or services, you understand and agree that you assume all risks, whether direct or indirect, that may arise from the use of our website or any of our services or any services provided by our affiliates. Trusfly and its affiliates, including its employees, management, partners, and agents, will not be held liable, directly or indirectly, for any medical procedure (including, without limitation, the results of any medical procedure or the cancellation of or adjustment in any medical procedure) conducted by a facility mentioned on its website or by any affiliate of Trusfly.
All individuals enter into an agreement with any medical facility at their own risk and fall under the terms and conditions of any medical facility they so choose to enter. You agree to resolve all disputes, repayments, and reimbursements with the medical facilities at which the procedures have taken place. Trusfly will not be responsible under any circumstances, to the fullest extent permitted under applicable laws, to repay or reimburse you or any users of its services or website.
You agree to defend, indemnify, and hold harmless Trusfly and our affiliates, and our and their respective directors, officers, members, employees, agents, representatives, attorneys, successors, and assigns, from and against any and all claims, proceedings, damages, injuries, liabilities, losses, costs, and expenses (including reasonable attorneys’ fees and litigation expenses), relating to or arising from (1) your use of this site, any site materials, or services obtained on or through this site, (2) any arrangements you make based on information obtained on or through this website, or (3) any breach by you of this Agreement.
You agree that this Agreement shall be governed by and construed in accordance with the law of Turkey. We agree that any action or proceeding under or with respect to this Agreement shall be brought in the courts of Turkey and, for the purpose of any such action or proceeding, you hereby submit to the jurisdiction of such courts. You hereby agree not to raise and waive any objection to or any defense based upon the venue of such courts and any objection or defense based upon an inconvenient forum. You further agree not to bring any action or proceeding under or with respect to this Agreement outside of Turkey.
Except as otherwise expressly provided in this User Agreement, any dispute or claim arising under or with respect to this User Agreement shall be resolved by arbitration under the provisions of Turkish law. The arbitrator in any proceeding may award reasonable costs and expenses, including reasonable attorneys’ fees, to the prevailing party.
Trusfly © (All rights reserved) All of the site materials, including the content and display of this website, are the property of Trusfly. The site materials are protected by law, including, but not limited to, international copyright law and trademark law, as well as other state, federal, and international laws and regulations. Other names and logos contained on this website or within the site materials are trademarks and service marks of our affiliates and may not be used without the permission of the trademark or the service mark owner.
You may not create frames around our web pages or use other techniques that alter in any way the visual presentation or appearance of our website without prior written approval.
The information that we collect from our users is only used to facilitate the choice of the desired destination and process. We don’t sell or share your information with any third party at any time without your permission.
We use any personal information you provide us to identify you as a prospective patient, to process your request for medical services and/or medical offers and packages, to deliver relevant information about you to healthcare providers, and to facilitate consultations with healthcare and medical tourism-related providers. We may also use your contact details, phone number, and email address to contact you from time to time to update you as to the progress in relation to your consultation with a healthcare provider and other matters concerning the services we provide. Your use of the website signifies your consent to us contacting you in this regard.
We may also use your personal and business information to periodically contact you with news or important information from Trusfly. We may provide you with additional information or request your feedback on our website.
In addition to these periodic updates, we may email you additional materials, but only if you specifically request them. These emails might include opt-in newsletters and other materials that you proactively request from Trusfly. In addition to these communications, if you have provided an email address, we may use your personal information to send you notifications about special offers or to tell you about other opportunities available from us or our partners. You may opt out at any time by following the opt-out instructions contained in any email we send, as well as through access and update to your website subscription to not receive e-newsletters from us.
We may also place cookie files (and/or similar technology) on your computer’s hard drive to maintain the integrity of our content and to provide our users with a better website experience. A cookie file has small elements of data that a website, when visited by a user, sends to that user’s browser, which in turn may store that element on the user’s hard drive or memory. A cookie may contain information that allows us to track your path through our website and to determine whether you have visited us before. However, unless you register with us, it contains no personally identifiable information that would allow us to identify you.
Cookies cannot be used to read data from your hard drive and cannot retrieve information from any other cookies created by other websites. We use cookies in this manner to help us understand how visitors use our site and to help us improve our site. You may refuse to accept a cookie from us by following the procedures specific to your web browser. However, you should realize that certain cookies may be necessary to provide you with certain features and customized content.
Trusfly visitors can opt out of cookies by disabling them on their browsers and clearing their browser cache. You are also able to request that your web browser alerts you when cookies are utilized. Once you disable cookies you might not be able to access all areas of the website or enjoy the benefit of the website experience that cookies provide.
Due to the nature of the internet, we cannot guarantee the absolute protection of your personal data and therefore we are not responsible for any loss or damage resulting to you when our website is used by you. Be aware that each time you visit a website, two general levels of information about your visit can be retained. The first level comprises statistical and other analytical information collected on an aggregate and non-individual-specific basis of all browsers that visit the website. The second level is any information that is personal or particular to a specific visitor who knowingly chooses to provide that information.
The statistical and analytical information provides us with general and non-individual-specific information about the number of people who visit this website; the number of people who return to the website; the web pages that they visit; where they were before they came to the website; and the page in the website from which they exited. This information helps us monitor user traffic on our website so that we can manage our website’s capacity and efficiency. This type of non-personal information and data can be collected through the standard operation of internet website servers and logs as well as through cookies and other technical mechanisms.
Any changes to the Privacy Policy will be posted on this website, and you should periodically consult this website to remain apprised of any such changes.
This website contains links to other sites on the World Wide Web for the convenience of all our users. These other websites are maintained by third parties over whom we exercise no control. Accordingly, we expressly disclaim any responsibility for the content of those other sites and for the supply, accuracy, reliability, completeness, currency, quality, performance, or suitability of the information, products, and services available or advertised on or through these other sites.
You are responsible for booking your own flights from your country of origin to Turkey. In most cases, the hospital will assist you with accommodation and transfer bookings; however, if this service is not offered by the hospital, you are responsible for making these travel arrangements.
Trusfly will arrange a quotation for you after receiving relevant medical history and photographs from you. We recommend you ask all the questions you may have during this period. These initial consultations are complementary, and you are under no obligation until you have paid your deposit.
When a client accepts our quotation and decides to enter into a contract with Trusfly by signing an agreement, a non-refundable deposit of 10% to 25% of the quote must be paid to Trusfly within a period of 10 days for the contract to remain valid via Western Union. The remaining 75% should be paid to Trusfly prior to the client’s arrival unless special provision has been made for the balance to be paid in cash (bank charges for transfers include an additional 18-20%) on arrival at the chosen medical facility.
The procedure will be carried out in a hospital, dental surgery, or other medical facility, and the surgeon or dentist will consult with you and undertake a careful examination before you finally commit yourself to the procedure.
The client should be aware of the fact that the value of the quote initially approved may, in exceptional cases, suffer alterations and be modified after the first evaluation and mandatory consultation with the medical professional who will be performing the procedure. Any alteration will be fully explained and justified to the client, who must agree and approve the additional costs before any procedure is performed.
The client assumes responsibility to pay extra medical expenses related to any unforeseen and additional treatment intended for safety and health during the medical procedure or in the postoperative period. Trusfly has no involvement or responsibility in such cases.
The alteration or cancellation of any of the services must be requested by the client in writing via email, and the client will be responsible for any costs originated by such alterations or cancellations. The 25% deposit is not refundable for changes of mind or cancellation by you. In the event of extenuating circumstances such as the death of an immediate family member, the client should submit a request for consideration of refund of the deposit amount in writing to Trusfly. Trusfly is under no obligation to agree to requests for a refund of deposit monies in these circumstances, and any decision made by Trusfly is final.
If, at the point of your pre-procedure consultation, your medical professional decides not to proceed with your treatment or procedure, you will be refunded the balance of your deposit remaining after the cost of any pre-procedure tests and consultations have been deducted.
The client should be aware of the fact that each service provider (medical, accommodation, and others) has its own alteration and cancellation policy and, therefore, Trusfly has no control over the fees that might be charged by them.
In the unusual event of any delays on the part of the provider or, indeed, the provider being unable to fulfill its selected services, Trusfly will make every effort possible in order to try and solve the issue but will not be held responsible for the situation, nor for any of the costs incurred. Trusfly acts solely as an intermediary service between the client and providers and, therefore, accepts no responsibility, nor will be expected to assume any costs arising from circumstances caused by force of nature or, indeed, any other circumstances beyond their control.
If the company has to cancel or significantly change the client’s booking, the company will contact the client to discuss this and the client can choose to rearrange the procedure or cancel it and get a full refund. However, Trusfly will not pay compensation in these circumstances and is not responsible for any losses or expenses the client suffers as a result of circumstances beyond its control.
The company cannot accept responsibility for clients missing aircraft due to the late arrival of connecting aircraft or for late check-in at the airport.
If your plans to travel to Turkey are affected by a global health crisis such as COVID-19, you may reschedule your procedure date with no penalty for alteration; however, your deposit will be retained by Trusfly until such time as you are able to reschedule your trip.
It is your responsibility to be in possession of a valid passport, visa permits, vaccinations, preventative medicines, and other medical certificates and all necessary travel documents. Please check your visa requirement at the time of booking using the official Turkish government website: https://www.evisa.gov.tr/en/.
Trusfly is not liable for damages arising from changes in regulations or laws to the necessary travel document requirements. We may provide advice about these matters in good faith, however without liability. We are not responsible if you are refused entry to a country because you lack the correct passport, visa, or other documentation.
Unless otherwise indicated, all prices shown are Cash Payment prices and in Sterling Pounds per procedure. These prices are subject to change at any time before booking.
Connect with Trusfly on these social media platforms and stay updated with our latest news and updates. Don’t forget to follow us for regular updates and exciting content!
Copyright 2024 © Trusfly. All rights reserved.
